Help Centre

How can we help you today?

Find answers about our courses, enrolments, payments, and the online learning platform.

Popular: How to enrol Payment methods Reset password Test bundles Multi-term discount

Browse by topic

What are you looking for?

Getting Started

Create an account, verify your mobile and email, log in, and find your way around the dashboard.

Courses, Classes & Enrolling

Term classes at Parramatta and online, free trials, the enrolment wizard, deposits, invoices and waitlists.

Online Practice Tests

Bundles, starting a paper, the test screen, marking, and where to review your answers.

1-on-1 Private Tutoring

Booking, paying for and getting the most from a 1-on-1 tutoring session, in person at Parramatta or online.

Classroom & Dashboard

The pages a class family uses: your sessions, classwork, homework, the class booklet and your enrolments.

LearningHub, TypingHub & Testy

Daily skill practice, touch typing, the forum, and Testy, the AI coach who helps with all of it.

Billing & Policies

Ways to pay, receipts and invoices, failed payments, refunds, cancellations and credits.

Change your password, keep parent details current, choose which emails you get, and close an account.

A guide to every Test Academy course: who it is for, what a session covers, and the live class times.

Still need help?

Can't find what you're looking for?

Our team is happy to help — we'll get back to you within one business day.