Billing & Policies
How money works at Test Academy: which payment methods each part of the site offers, where your receipts and invoices live, what to do when a payment does not go through, and what our refund and cancellation policies say.
Card, bank debit, PayID, bank transfer and cash: which payment methods each part of Test Academy offers, and what each one costs you.
There is no card surcharge at Test Academy. Every payment method is charged the same total, and the total is itemised before you pay.
Where to find your Test Academy receipts: the receipt buttons on Enrolments, the emailed Stripe receipt, and the PDFs on a paid invoice page.
What a declined payment means at Test Academy, where the Retry Payment button is, and how to try again.
How refunds and cancellations work at Test Academy for bundles, class enrolments, deposits, tutoring and ACST, and how to request one.