Use this when you are already signed in and simply want a new password. You do not need the old one, but you do need to be able to open the inbox on the account.
Step by step
- On your dashboard, choose Change Password, at the bottom of the page next to Edit Profile.
- Opening the page emails a short verification code to the address on your account. Leave the tab open and go and find it.
- Enter the New Password and type it again under Confirm Password.
- Enter the code from the email under Verification Code.
- Choose Update Password. You are returned to your dashboard with a confirmation across the top.
Password rules
- At least 8 characters.
- At least one number.
- At least one special character, for example
@,#,-or+. - Both boxes have to match, and a password that is too common or too close to your own details is refused.
If one of those is not met, the page says which one and nothing is changed until you fix it.
What happens afterwards
You stay signed in on the device you changed it on. Anywhere else that was signed in will ask for the new password, which is exactly what you want if you think somebody else had the old one.
If you cannot get in at all
This page needs you to be signed in. If you are locked out, use Forgot password? on the login page instead, which emails a 6-digit code and lets you choose a new password without signing in first.
If the code does not arrive
- Check your spam or junk folder.
- Make sure you are checking the inbox the account was registered with, not a newer address.
- Reload the page to be sent a fresh code, or ask us through Contact us.