Parent and guardian details live on a family record that sits beside the student account, which is why they are not on the Edit Profile page. They are collected the first time you sign up, enrol or book a trial.
What is held
- Parent or guardian first and last name.
- Mobile number, and whether it has been verified by text.
- Email address.
- Home address.
- Emergency contact name, phone number and relationship to the child.
- Preferred way to be contacted.
The address and emergency contact are asked for when a child starts in-person classes, because a teacher needs to be able to reach somebody quickly.
What you can update yourself
The address and the emergency contact are asked again on the Parent Details step of the enrolment wizard, and on the parent step when you book a trial class. Working through that step with new information updates the record for every child in the family, so the simplest way to correct an address is to start an enrolment or a trial booking and save that step.
What the team changes for you
The parent name, the mobile number and the email address are not editable from the dashboard. A verified mobile in particular is tied to your family record and can only be moved by us. Ask through Contact us and include the email address on the account and your child's name so we can find the record. The change is usually done the same working day.
Medical notes and allergies
Anything you told us about allergies, dietary needs or medical conditions when you enrolled is passed to the teacher and is not shown on the dashboard. To add to it or correct it, contact us rather than waiting for the next enrolment form, and we will update it straight away.
A note on the student account
The student's own name, year group, birthday and postcode are separate and you can change those yourself on Edit Profile.