You can ask us to close an account at any time. There is no delete button on the dashboard, because closing an account also has to take care of enrolments, invoices and records we are obliged to keep, so a person handles it.
How to ask
- Write to us through Contact us, from the email address on the account if you can.
- Include the student's full name and the email address the account uses.
- Say whether you want every child in the family closed or only one of them.
We confirm by email once it is done.
What is removed
- The profile: name, date of birth, school and year group, and anything you told us about allergies or medical needs.
- Test history and LearningHub progress tied to the student.
- Any remaining access to online test bundles.
- The login itself, which stops working.
What we have to keep
Some records cannot simply be deleted:
- Payment, invoice and refund records, which Australian tax and accounting rules require us to hold.
- Direct debit authorisations, which banking rules require us to hold for a set period.
- Anonymous, aggregated learning data, which no longer identifies anybody.
Where we keep a record like this, the link back to your account is removed, so what is left cannot be traced to your child. The full detail is in the Privacy Policy section of our policies, which also explains how to ask for a copy of what we hold or to have something corrected.
Accounts that close themselves
- A sign-up that never completed the email code is removed in a routine cleanup, so an abandoned half-finished registration does not linger.
- An account that has not been signed in to for several years is switched off.
Before you close it
If the problem is really too many emails, untick Notifications on Edit Profile instead. If you have a class booked or a payment running, tell us in the same message so we can stop the billing at the same time.