Test Academy runs its own tutoring, and it also licenses this platform to a small number of independent tutoring centres so they can teach their own students on it. Those centres, such as Success Tutoring and Treena Tuition, are separate businesses. They are not branches of Test Academy, and we do not run their classes, set their prices or employ their teachers.
What the setting does
Every account can carry one institution, and most accounts carry none at all, which simply means the family came to Test Academy directly. When an institution is set, it changes:
- the name and location shown at the top of the dashboard;
- which classes, teachers and sessions appear when the family looks at their enrolments;
- which team sees the account and answers questions about it;
- which tools are offered, since some parts of the platform are Test Academy's own.
Practice tests and the results that come out of them work the same way whoever you learn with.
If the name looks wrong
If your dashboard shows a centre you have never enrolled with, or shows nothing when you learn with one of them, ask us through Contact us. It is not a setting families can change, because it decides which staff can see the account. Send the student's name and the email address on the account and we will correct it.
If you move between centres
Tell us and we will move the account across so the right classes and the right team follow it. Your test history, XP and progress stay with the student.
Who to ask about classes
Ask the centre that teaches your child. If that is one of the other centres on the platform, questions about their timetable, fees, teachers or refunds go to them directly, and we will point you their way if you write to us by mistake. Anything about the platform itself, such as signing in, practice tests or results, is ours and we are happy to help.